You invested in AAMSCO products because you wanted high quality and performance. At AAMSCO, our equipment expertise is rivaled only by our service and support.
ID System printers and other specialized equipment require on-going periodic maintenance after warranties expire. A primary benefit of having a maintenance agreement with AAMSCO is that we are the local authorized dealer for the products we sell and have ready access to the parts and have the factory trained technicians required to maintain or repair the equipment.
AAMSCO Preventative Maintenance Agreements (PMA) offer convenience, service cost control, and maximized uptime. They include parts, labor, travel, plus priority in the queue.
A Preventative Maintenance Agreement (PMA) can help ensure efficiency and uninterrupted business operations while enabling you to better manage equipment maintenance costs and improving overall productivity.
At AAMSCO, our goal is to eliminate your ID system frustrations and to get your equipment back up and running as quickly as possible. Preventative Maintenance Agreements present a wide variety of benefits to your company.
- Faster Response Time
AAMSCO’s PMA includes a standard next business day response time for service calls. If a unit is not under a Preventative Maintenance Agreement, a per incident (time and material) call will be placed. The response time for a per incident call is best effort, but is prioritized behind PMA customers.
- Save Money
Two or more per incident calls is greater than the cost of a Preventative Maintenance Agreement. With a PMA, each system receives unlimited service calls. A PMA gives your company the ability to forecast the amount spent on printer service per year, will help you stay cost-effective and will give you peace of mind of not having unexpected repair costs.
- Save Time
When a customer is set up on a Preventative Maintenance Agreement, AAMSCO has full visibility of the system(s). This saves time for your team as well as our team. We do not have to spend needless work hours retrieving information including the printer’s serial number, physical location of the printer and obtaining a purchase order; this is all set up when the Service Agreement is purchased. We will be able to dispatch a service technician in a timelier manner and will not waste your employee’s time getting this information.
- Preventative Maintenance
For dye-sublimation, retransfer thermal printers, and embossers an AAMSCO Preventive Maintenance Agreement includes one or two Preventive Maintenance (PM) calls per year depending on the systems annual production. A PM includes sending a technician out to your site in order to extend the life of the equipment and to eliminate unnecessary service calls in the future which saves on downtime and will increase workplace productivity.
Frequently Asked Questions:
What will my Service Agreement cover?
Parts, labor, travel to and from customer site.
Who will service my printers?
AAMSCO has highly trained and factory-certified technicians who are experts at keeping your equipment in top working condition.
What is Preventative Maintenance (PM)?
To ensure your printer or embosser reaches its full life cycle, Preventative Maintenance is essential. Over time, any electro-mechanical equipment will build up dust and become a target of wear and tear. A PM visit from an AAMSCO technician a one or two times per year, (this is dependent on the annual card production) will help to extend the printer’s life, decrease the amount of service calls and reduce system downtime.